All international taxes and duties are complimentary to Shihara.

Please note that there may be instances where recipients are liable for local sales taxes or import duties, depending on the country of residence.

Please note that when you order multiple items including both made-to-order and stock items, your orders will ship as they all become available.If you would like to have in-stock items delivered before made-to-order items, please make a separate payment for each item.

Shipping Rates

Domestic Shipping within Japan : Our standard shipping is a flat rate of￥648 with tax.

International Shipping : We offer free shipping on all orders of $600 or more.
Please note that our services are not available in certain regions, including Cuba, Iran, North Korea, Syria, Crimea, Donetsk, and Luhansk.

Signature is required upon delivery of any package for your protection. We cannot ship to Post Office Boxes.

Shipping charges incurred in connection with resize or returns of a product are non-refundable. The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Shihara.

We deliver all over the world with few exceptions. Please contact us at online@shihara.com if you have any questions or concerns regarding shipment to your country.

We offer complimentary ring resizing on resizable rings. If you need ring resizing, you must contact us at online@shihara.com within 3 days of the delivery date about your resizing possibilities. Please allow 3-4 weeks for resizing, added to the delivery time to and from Shihara. The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product.

We are unable to offer resizing on the following ring collection listed below.

・Full Eternity Ring

・Trine Ring

・Assemble Ring

・Twist Ring

・Double Ring

・Plate Ring

・Angle Ring

・Half/Center Pearl Ring

・Link Ring

If you have received a damaged product, please notify us immediately for assistance.

All sales are final, with exceptions made for flawed or damaged items. However, we do not accept return requests for the following reasons:

・Size discrepancy.

・Variation from expectations.

・Difficulty in wearing.

・Items received as gifts.

・Allergic reactions.

We do not currently offer exchanges for merchandise. If you would you like to reorder and are unsure about sizing, please reach out to online@shihara.com for assistance.