Bag

Shipping & Returns

Complimentary Tax and Duties

All international and domestic taxes and duties are complimentary to Shihara.

Please note that there may be instances where recipients are liable for local sales taxes or import duties, depending on the country of residence.

Please note that when you order multiple items including both made-to-order and stock items, your orders will ship as they all become available.If you would like to have in-stock items delivered before made-to-order items, please make a separate payment for each item.

Complimentary Secure Shipping

Enjoy free shipping on all domestic orders in Japan, and any international orders of $600 or more.

Signature is required upon delivery of any package for your protection. We cannot ship to Post Office Boxes.

Shipping charges incurred in connection with resize or returns of a product are non-refundable. The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Shihara.

Countries Eligible for Shipping

We deliver all over the world with few exceptions. Please contact us at online@shihara.com if you have any questions or concerns regarding shipment to your country.

Resizing

We are happy to resize your ring within 7 days of the delivery date, subject to a small upcharge. Contact us at online@shihara.com about your resizing possibilities. Please allow 3-4 weeks for resizing, added to the delivery time to and from Shihara.

We are unable to offer resizing on Full Eternity Rings and Plate Rings. If you would like a different size, please initiate a return and place a new order for the correct size. Please note that different sizes are subjected to an upcharge.

Damaged Items

If you have received a damaged product, please notify us immediately for assistance.

Online Returns

If you are not entirely satisfied with your purchase, we're here to answer any questions. To make an international or domestic return, please contact us at online@shihara.com with your order number and reason for return within 7 days of the original purchase of the product. We will get back to you as soon as possible, within 3 business days. Please note that we handle all returns and exchanges on a case-by-case basis. There is a chance that you may be subjected to a restocking fee for any returns made.

Products that do not meet the following criteria will not be considered eligible for return:

  • The product was purchased directly from Shihara.com in the last 7 days.
  • The product is in its original packaging.
  • The product isn't used, damaged or altered from their original status.
  • You have the receipt or proof of purchase.

We cannot accept return requests made for any of the following reasons:

  • Allergic reactions: All of our products contain 18K yellow gold or 18K white gold. We advise that you consult a doctor prior to purchasing our jewelry.
  • Engraved or special order items: Engraved items or special order items are final sale.

Exchanges

We do not currently offer exchanges for merchandise. If you would you like to reorder and are unsure about sizing, please reach out to online@shihara.com for assistance.

Care Instructions

Please follow list of steps below to ensure your jewelry lasts a lifetime.

Many of our products are very delicate. Damage or twist may occur with excessive uneven force. Product may get caught in garments, resulting in unexpected accidents. Handle with care.

Remove product during physical work, sports, before bed, and keep away from reach of children. If skin irritation or problems are noticed during use, stop using immediately and consult a doctor.

Quartz and pearls: All products are delicately made and are sensitive to heat. We recommended avoiding high temperature and hot water conditions. Heat may damage the gold, quartz or pearls.

Chain bracelets and necklaces: It is advised that pieces with a T-bar are looped at least twice during wear. Avoid wearing during sport activities to prevent the T-bar from loosening up and coming undone. Do not excessively pressure the hardened parts of chain, as it is prone to bend/deform.